Media & Content Management
Easily manage and organize your video library with a scalable solution built for streamlined control and delivery.
Support that earns 98% customer satisfaction
SUPPORT AND SERVICES
Video technology can be complex—our experts make it simple. From setup to scale, JWP Connatix partners with you every step of the way to ensure your video strategy performs flawlessly.
Onboarding Services
Reduce risk, maximize outcomes
We tailor onboarding to your unique needs—starting with in-depth discovery and progressing through custom workflows, expert integration, and a dedicated success partner who guides you every step of the way.
Integration Consulting
Streamline operations into a single workflow
Migration Expertise
- Technical Project Manager
- Support engineering (expert in Web, native iOS, Android, live infrastructures, back end integrations)
- Yield Optimization consultants (best practices in video advertising, optimizing demand, analyzing data)
Live Event Monitoring
Broadcast live without interruption
We monitor your 24/7 channels and live events, simulating the viewer experience to catch issues early. Our team can detect, fix, or reroute problems using robust monitoring tools and CDN alternatives.
Our robust monitoring tools and expert team monitor for:
- Black or frozen screens
- Audio drops or jitter
- Drops in stream quality
- Live edge outdate
- Missing bitrate tracks or segments
- Stalled or outdated bitrates/manifests
Self-Service Options
Knowledge is power
We strive to empower you to take matters into your own hands, including getting help if you need it. Check out our support documentation and release notes below, and if you still need help you can reach our support team by logging into the JWP or Connatix portals.
